Occasionally I'll have a patients family members name and number on my phone- to notify them in case of the death or to update them etc. One day while clearing contacts from my phone I saw a patients daughter's number and decided to check on her- here's her reply:
"Hey Kevin, yes I'm OK. Kevin, thank you for asking and thank you for the great care you gave mom. We could not have asked for anyone better. You made everything so much easier for all of us. You're so patient and prepared us for things before we even knew the right questions to ask. You are a special person. I haven't forgotten how you wiped the tears away from my cheeks. I'll never forget that. Thanks again ttyl."